I am passionate about boosting business performance through process innovation.
Process innovation is about discovering new ways of doing things, it is about embedding creativity within process improvement frameworks and methodologies, it is about developing business structures and culture that embrace creativity and change, it is about capitalising on technological innovations to achieve quantum leaps in business performance. As processes are at the heart of business operations, it is necessary for companies to develop competency in articulating and delivering innovative business processes that are adaptable to changing business circumstances. I believe that structured approaches to process improvement that are underpinned by practices that tap into, and also enhance, the creativity of your workforce are key to delivering such innovative processes consistently.
My research, and the research of others, show that process innovation can be achieved by drawing on, and bringing together, the inherent strenghts of existing business improvement techniques such as TRIZ (Theory of Inventive Problem Solving), Process Reengineering, Theory of Constraints, Lean Thinking etc. For instance: TRIZ enables lateral thinking, creativity and foresight; Reengineering encourages fundamental rethinking and radical redesign of business processes; TOC brings focus, logical thinking to the leverage points - where improvements would generate the most benefit for companies; and Lean facilitates waste reduction, process flexibility and stability.
The challange is not just in understanding these techniques or how to bring them together, but also in knowing how to make them work very well in individual and specific situations. This is the area that I have been researching, developing and refining my expertise and I am able to apply them in various business processes such as (but not limited to):
Manufacturing Supply Chain and Logistics Warehouse Operations Admin & Services