PROCESS INNOVATION

Overview

I am passionate about boosting business performance through process innovation.

Process innovation is about discovering new ways of doing things, it is about embedding creativity within process improvement frameworks and methodologies, it is about developing business structures and culture that embrace creativity and change, it is about capitalising on technological innovations to achieve quantum leaps in business performance. As processes are at the heart of business operations, it is necessary for companies to develop competency in articulating and delivering innovative business processes that are adaptable to changing business circumstances. I believe that structured approaches to process improvement that are underpinned by practices that tap into, and also enhance, the creativity of your workforce are key to delivering such innovative processes consistently.

My research, and the research of others, show that process innovation can be achieved by drawing on, and bringing together, the inherent strenghts of existing business improvement techniques such as TRIZ (Theory of Inventive Problem Solving), Process Reengineering, Theory of Constraints, Lean Thinking etc. For instance: TRIZ enables lateral thinking, creativity and foresight; Reengineering encourages fundamental rethinking and radical redesign of business processes; TOC brings focus, logical thinking to the leverage points - where improvements would generate the most benefit for companies; and Lean facilitates waste reduction, process flexibility and stability.

The challange is not just in understanding these techniques or how to bring them together, but also in knowing how to make them work very well in individual and specific situations. This is the area that I have been researching, developing and refining my expertise and I am able to apply them in various business processes such as (but not limited to):

  • Manufacturing
  • Supply Chain and Logistics
  • Warehouse Operations
  • Admin & Services

Creativity - a key enabler

Individual & Group Creativity
Creativity is one of the key enablers of process innovation, and creativity is a skill that can be enhanced through training and practice.
Creativity enables the imagination of new ways of working and new ways of doing things. Although many organisations understand the importance of creativity, the development and utilisation of creativity is largely left to chance. In essence there tends to be lack of structured ways to facilitate the use of creativity and the enhancement of creativity.
Our approach, called 'structured creativity', brings focus and structure to creativity at three levels: at the individual; group; and organisation levels.
Individual, Group & Organisational Creativity
Creativity is a learnable skill and research has shown that, in addition to expertise and motivation, creativity skills of individuals affect their overall creative ability.
So at the individual level, focus is on helping individuals to improve their creative skills, and to utilise the creative skills in their specific work situations.
At both the individual and group levels, our approach utilises creativity enhancement techniques and tools and embeds them within process improvement techniques and methodologies in a structured way to facilitate process innovation.
Organisational creativity is about making creativity a normal way of life, and the focus is on creating the systems, structures and processes that would encourage employees to utilise their creativity on a consistent basis, thus bringing about a culture of creativity and innovation within businesses.
Are you interested in creativity and innovation?

I would very much like to hear from you if you are interested in creativity and innovation - whether you are a student, a researcher, a lecturer, a company representative - please feel free to contact me.

contact me